Agent Account Activities¶
Dashboard¶
The agent can see and manage all the information about how many tickets he has, how many tickets are active from this channel.
Create Ticket¶
Agent can create tickets from this -
Tickets¶
All Tickets¶
Agents can create, manage, and view all tickets from here
Recent Ticket¶
Agents can create, manage, and view all Recent Ticket from here
Active Ticket¶
Agents can create, manage, and view all Active Ticket from here
My Assigned Ticket¶
Agents can create, manage, and view all My Assigned Ticket from here
Resolved Tickets¶
Agents can create, manage, and view all Resolved Tickets from here
Closed Tickets¶
Agents can create, manage, and view all Closed Tickets from here
Suspend Tickets¶
Agents can create, manage, and view all Suspend Tickets from here
On Hold Tickets¶
Agents can create, manage, and view all On Hold Tickets from here
Trashed Tickets¶
Agents can create, manage, and view all Trashed Tickets from here
Settings¶
From this place agent can manage their profile. You can change your name, picture, and password
Chat Inbox¶
Here the agent can talk to all the customers .
